Refund & Cancellation Policy.

333Xperts LLC  ·  Effective Date: July 8, 2026  ·  Last Updated: July 8, 2026

This Refund & Cancellation Policy applies to all services provided by 333Xperts LLC ("333Xperts," "we," "us," or "our"), including the Onsite Xperts mobile application and the Content Boost service.
1. Content Boost Service ($333 Package)
The Content Boost service includes up to 3 hours of professional onsite video filming plus delivery of 3 custom-edited vertical social media reels within 48 hours.
Cancellation & Refund Terms:

Cancellation more than 7 days before the scheduled event date: full refund of the $333 fee.
Cancellation between 3–7 days before the event: 50% refund.
Cancellation less than 3 days before the event, or on the day of the event: no refund.
After filming has begun: no refunds will be issued. Once we have started onsite video capture, the service is considered delivered and non-refundable.
If we are unable to deliver the agreed deliverables due to our error or technical failure: you will receive a full refund or a credit for a future booking at your option.

How to Cancel: Email us at contact@333xperts.com with your booking confirmation number and reason for cancellation. We will process eligible refunds within 5–7 business days to the original payment method.
2. Onsite Xperts Mobile App
Free Version: The free version of the Onsite Xperts app is provided at no cost. No refunds apply.
Pro / Subscription Features (when available):

Subscriptions are billed on a recurring basis (monthly or annual).
You may cancel your subscription at any time through your account settings or by contacting us.
Cancellations take effect at the end of the current billing period. You will retain access to Pro features until the end of that period.
No prorated refunds for partial months or billing periods.
If you believe you were charged in error, contact us within 14 days of the charge for review.

One-time in-app purchases (if offered in the future): all one-time purchases are final and non-refundable once the purchase is complete.

3. Purchases Made Through the Apple App Store

Subscriptions and other digital purchases made through the Onsite Xperts iOS app are processed by Apple, not directly by 333Xperts, LLC. For these purchases, billing, subscription cancellations, and refunds are handled by Apple in accordance with Apple's terms and policies.

• To cancel an auto-renewable subscription, go to Settings → your Apple ID → Subscriptions on your device. Cancellation stops future renewals; your access continues until the end of the current billing period, and partial periods are not prorated.

• To request a refund, visit reportaproblem.apple.com or contact Apple Support. Refund decisions for App Store purchases are made solely by Apple.

The refund terms described elsewhere in this policy (including the 5–7 business day processing time) apply only to purchases made directly through 333Xperts, LLC — such as the Content Boost service and consulting services — and do not apply to purchases made through the Apple App Store.

4. General Consulting & Production Services
For custom event consulting, production, or logistics services outside of the Content Boost package:

Cancellations made more than 14 days before the start of services: full refund minus any non-recoverable third-party costs already incurred.
Cancellations made within 14 days of the start date: 50% of the total fee is due and non-refundable.
Once work has begun or onsite services have started: no refunds.

5. Force Majeure & Special Circumstances
We understand that unexpected events happen. In cases of severe weather, government restrictions, venue issues, or other circumstances beyond reasonable control, we will work with you in good faith to reschedule or offer a partial credit. These situations are evaluated on a case-by-case basis.
6. How to Request a Refund or Cancellation
Please email us at contact@333xperts.com and include your full name and booking/event date, your order or confirmation number (if applicable), and a clear reason for the request. We aim to respond to all refund and cancellation requests within 48 business hours.
7. Contact Us

333Xperts LLC
111 N Wabash Ave, Suite 100
Chicago, IL 60602
Email: contact@333xperts.com
Phone: 312-535-8353